❤ Do you ship internationally?
Yes, I ship worldwide!
As of 2021 I can no longer ship to the UK due to new VAT Regulations.*
As of 2022 I can no longer ship to Germany due to new LUCID ID Regulations.
*UK Customers can shop via Etsy (limited stock is available). If you'd like to place an order with access to the full catalogue of pins available please e-mail me. I will no longer be adding individual pins to Etsy by request.
❤ How long does shipping take?
I ship every *SUNDAY* (because I live 100 yrs from the post office). Sunday cut off time is 10AM (EST). Please place your order before then. :) Most packages come with tracking, excluding small paper products such as stickers. Once your order arrives at the post office *Standard Delivery Estimates are as follows:
USA: 3-5 business days.
Canada: 5-10 business days.
International: 15-30 business days.
International packages may take up to 3 months.
*These are general estimates, and delays are expected because of COVID and/or seasonal volume such as Black Friday, Christmas, Boxing Day, etc. Please understand these delays are completely out of my control and I greatly appreciate your patience during this time.
❤ Tracking Information or Delays
Once packages leave my hands and enter the postal system, I have no control or responsibility over how they're handled. If there are significant pauses or delays during shipping, please contact the shipping company indicated in your Shipping Confirmation e-mail via the tracking number provided.
Most often, delays are due to weather disruption, high volume, or customs. Customs inspection can be an especially lengthy process and packages can sit waiting to be inspected for several weeks.
Any customs fees incurred at the border is also completely out of my control. :'(
❤ Express Shipping
If you need your order sooner than the estimated arrival times above please contact me BEFORE placing your order and I can send you express postage estimates. Please avoid sending me panicked emails that you need something tomorrow. :')
❤ Lost or Damaged Packages
In most cases of lost or damaged packages *with tracking* I can replace your package for you. Please allow 45 days since the last tracking update to start the refund/replacement process.
In cases where the item was left unclaimed, customs fees were refused or the address was entered incorrectly I will not be able to replace your package free of charge. Please watch your tracking closely for these reasons! Canadian and US packages that are sent back to me are subject to a new shipping fee, plus a $5 return fee. International returns are disposed of by the postal service and will require an entirely new order and shipping fee.
Packages marked as delivered will not be replaced; if the tracking information indicates delivery but you have not received anything, you'll need to contact your local post office to start an enquiry.
Any lost/damaged mail for untracked shipments will not be replaced since they are not insured.
❤ Enamel Pin Grading (What are Standard Grade/B-Grade/C-Grade Pins?)
The process of making enamel pins is achieved with complex machinery as well as by hand. Because of this pins are subject to human error. In most cases these errors are very small, but below I outline my personal grading system. Other artists may have different standards and it is to their own discretion how they grade their pins. (Some artists don't grade at all!)
Standard Enamel Pins are not perfect - I do not sell "A-Grade" or "Collectors Edition" pins for this reason. I try to give you the best, most flawless pin as possible, however tiny dots/dust, slightly under/overfilled enamel, or single scratches in the metal measuring no more than 1-2mm may be visible - and are only visible when tilted.
B-Grade Enamel Pins typically have flaws including but not limited to small dark specks, dark streaking, missing enamel fill or overfill, stained metal surface, small scratches, or slightly misaligned screen printing. These imperfections aren't very visible unless brought close to the viewer for inspection and won't be very noticeable from a distance.
C-Grade Enamel Pins have noticeable flaws, and usually more than one; including but not limited to small dark specks, dark streaking, missing enamel fill or overfill, stained metal surface or scratches, and/or misaligned screen printing.
❤ Do you do custom enamel pins/keychains or take requests?
I certainly consider every request I get~ especially for specific tricks and poses!
If you're looking to have a pin designed specifically based on *YOU*, I do not take requests, but am open to collaborative commissions. These are ideal for Pole Dancing Influencers, Clothing Brands or Pole Studios who have their own shop and can sell half of the enamel pins/keychains themselves. Manufacturers require high MOQ and I cannot always house the excess stock. You would also be responsible for partial/full manufacturing costs, as well as the design and illustration costs I would provide. If you're still interested please send me an email or fill out the contact form via the Contact link above. :)
❤ Can you make enamel pins into keychains and vice versa?
Unfortunately it’s not possible to turn pins into keychains/key rings. Since the enamel pins have no hole in the metal for a key ring to go through, it would require a whole new printing process and MOQ. Likewise, since the keychains have no metal posts adhered to the back, you would not be able to pin it to anything (but maybe there are DIY tutorials online).
❤ Do you do wholesale orders?
Yes! Please contact me to discuss! Below are studios and brands who have/had carried my products. :)
❤ Is there anywhere else I can buy your products?
Pole Dancing Studios who have/had carried my pins include:
Redefine Fitness (Toronto, Canada)
Live It Up Pole Fitness (Markham, Canada)
Mountain Valley Pole Fitness (British Columbia, Canada)
Ascendance Pole & Aerial Arts (Washington, USA)
Floorplay Studio (Delaware, USA)
Gemini Aerial Studio (Hong Kong, China)
Candy Pole Studio (Hong Kong, China)
Aromatic Pole Studio (Hong Kong, China)
Pole Bunny NZ (New Zealand)
Featured in PoleBoxx November Subscription Box (2020)
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Featured in PoleBoxx December Subscription Box (2021)